Zach, a member of Bimmerfest, posted a unique experience with a BMW Dealership in his State. According to the post he has taken his BMW in to have a tire looked at. He was then asked to come with some of the Dealership employees who then confronted him with print out of some rather unpleasant things Zach had posted on Bimmerfest about the dealership.
You can read the whole saga here. But long story short it has a good ending. Don Flow, the owner of the dealership, actually posted on the thread a sincere apology, did his best to rectify the situation and implemented new procedures in the Dealership to make sure this does not happen again.
Kudos to Don Flow for posting and taking responsibility for the mistakes that were made and learning from those mistakes.