A report published by AutoWard indicates that BMW of North America wants its 338 U.S. dealerships to use a computerized system to do vehicle inspections when customers arrive for repair and maintenance work.
The MPi-EDGE/World Class Inspection software is developed by Mobile Productivity. Dealers who sign up to use this program are offered a special program subsidy, and pricing for the product is based on dealership size and number of users.
Although this is not mandatory, BMW encourages the dealers to check if MPi’s program is suitable for their service departments. What BMW is trying to achieve through this initiative is to increase the number of multi-point vehicle inspections by making it easier and faster for service technicians to conduct them.
The MPi system allow mechanics to use handheld devices to check off formatted inspection points on a mobile screen, and at the end, it produces a report describing what is working well and what isn’t, including also a list of repairs needed and the corresponding costs.
The program is intended to increase the number of repair orders, the service and parts profits, and to improve customer satisfaction by keeping clients’ cars in good and safe running order.
The MPi system also allows mechanics to conduct more thorough inspections and to do a better job explaining the customers what are the repairs needed. This leads also to an average $100-$125 in additional needed repairs per inspection, therefore boosting the sales of parts in BMW shops and allowing shops to increase their profits.
According to the same report, MPi’s vehicle-inspection program includes the EDGE software system; two customized, customer friendly reports called “Recommended Action Plan” and “Know Your Vehicle”; management reporting and analysis capabilities; consulting and training services; and process and performance metrics.[Source: AutoWard]