BMWNA announces best BMW dealerships in the U.S.

News | March 20th, 2009 by 14

BMW North America has just issued a press release announcing their Best Dealerships in the US. One of the tops that I have been looking …

BMW North America has just issued a press release announcing their Best Dealerships in the US. One of the tops that I have been looking forward for quite some time now and I’m sure many current, past and future BMW owners have as well.

The question on which BMW dealership to choose comes up quite often, including here. There are 338 BMW dealerships in the U.S and in the large metro areas, the choice can be difficult, with many large franchises fighting for the first place.

31 BMW dealers have been awarded the “2009 Center of Excellence Award” using the following criteria: customer satisfaction, brand representation, and operational excellence.

Here are the top and best BMW dealerships:

If you have any other suggetions or good experiences, feel free to leave a comment.

BMW NORTH AMERICA ANNOUNCES BEST DEALERSHIPS IN THE US
03/20/2009

BMW of North America today announced the names of its top performing dealerships in the US. The 31 BMW dealers out of 338 nationwide awarded the “2009 Center of Excellence Award” were selected based on the criteria of customer satisfaction, brand representation, and operational excellence.
Over the last 10 years, the BMW dealer network has invested over $2.1 billion dollars improving its sales facilities and repair workshops, refining processes and focusing on top-tier customer service, making it one of the most successful franchises in the US.

“While all BMW dealerships offer a premium experience to our customers, the 31 Centers that have won this year’s award excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President Operations, BMW of North America.

Recent independent studies confirm BMW’s superior customer service performance. J.D. Power and Associates’ Customer Service Index (CSI) Study ranked the BMW dealer network among the top three automotive brand franchises in the US for its superior customer satisfaction and dealer service. And BusinessWeek identified BMW as one of the top 25 “Customer Service Champs” among all companies in the US.

“Anyone who is in the market with money to spend should expect to receive an exceptional customer experience,” said Alan Harris, Vice President Aftersales, BMW of North America. “BMW’s efforts to provide exceptional customer service have become a crucial part of our continued success even in today’s challenging economic climate.”

[Source: BMW North America ]

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