In my experiences, I have found BMW’s service to be rivaled to none. An incentive in buying a BMW under warranty is their famous 4 year/50,000 mile maintenance program, one of the programs that makes BMW stand out in front of their customers.
This program, as most will already know, covers just about every wear and tear item in the car at absolutely no cost to the customer. This includes everything from a chipped wood dash to windshield wipers. Of course, this all depends on dealership.
In some circumstances I have found the service and customer care to be impeccable, whereas other times it has been horrendous, keeping the car for weeks without really solving anything. Luckily, BMW of Austin has done a great job for me.
So I ask, how have your experiences been with your local BMW dealership?